Client X

The objective and professional feedback regarding the quality of service, the overall conditions of the hotel or the restaurant can be always very important for the management. Surely, as a manager or owner you know the product very well, you know both the pros and cons, on the one hand, you are monitoring every review about your hotel or restaurant, on the other hand, and you are trying to take all the necessary actions to maintain a consistent high level of customer satisfaction.

Client X by Hotel Experts gives you not only another point of view, you get not only professional analysis, which you bet compared with the customer’s feedback and the management point of view, but also get professional recommendations.

Client X by Hotel Experts is performed by industry professionals and includes:

Analysis of the property and its online presentation, checking the booking options before the on-site inspection
Analysis of the preliminary communication by email and/or by phone
On-site audit on an individually prepared check list.
Comparative analysis with main competitors
Objective analysis, including recommendations and improvement action plan