Virtual Concierge

The Virtual Concierge of TouchMenu transforms the challenges faced by the hotel industry into opportunities and advantages for forward-thinking hoteliers by assisting them in three key areas:

• Increasing 25 – 90 % Non-Room Revenue
• Optimizing workflow processes and reducing 30-70 %  service time and front office calls
• Environmental care by digitizing and eliminating paper-based informational materials, hotel folders, and menus

The Virtual concierge is a powerful suite interconnecting hotels & resorts with their on-site dining, meeting and entertainment facilities and delivering your property in the palm of guests’ hands. By scanning a single QR code, every guest can access information and all additional hotel services, place orders, schedule a massage, book tours, transfers, or reserve a table at the restaurant with options for direct payment or charging it to the room, depending on the specific hotel’s policy.

Main features of the Virtual Concierge:

• Online Check-In
• Webkeys Integration
• AI Digital Menus
• SPA Management
• Marketplace
• Feedback & Ratings
• Communication